Customer service · Call centers
No missed call goes without follow-up
A system that runs on top of the company's existing phone system without replacing it. It knows why every call was missed, puts it in front of the person who follows it up, and turns calls into Arabic text with speaker names, so every customer who called gets a call back.
How it works
See it in action
- 01A call is missed
It appears instantly in the list of customers awaiting follow-up, with the reason: it rang at the on-duty agent's line and wasn't answered, the agent was busy, or it never reached them.
- 02The agent calls back
Before saying a word, the agent knows this customer called earlier and found no one to answer.
- 03The supervisor follows it in text
The call becomes Arabic text with speaker names, so the supervisor reads it instead of listening to the whole recording.
- 04The follow-up is closed
The call moves to “Followed up” with its duration, and the team knows the customer wasn't left behind.
The challenge
Missed calls were logged in the phone system and then forgotten, and no one knew who was on duty or whether they were busy. Checking what a customer had been told meant listening to the whole recording, with the follow-up in one place and the call in another.
What sets it apart
Every missed call has an owner
It knows who was on duty and whether the call rang at their line, so it reaches the right person to call back.
Read the call instead of listening to it
The transcript is in front of you, so you know what the customer was told in moments.
In Arabic, with speaker names
It understands spoken dialects and puts the agent's name in place of “Speaker 1.”
On top of your current phone system
Nothing is replaced and nothing is installed on the phone system. The system reads from it and works alongside it.
Everything on one screen
Live, missed and followed-up calls in front of management, moment by moment.
Free session · 45 minutes
Have tasks that repeat or take too long?
You'll leave the session with a clear estimate: whether automation is worth the investment, how much it will save, and in how many weeks.
Working hours: Sunday to Thursday, 10 AM to 6 PM, Riyadh time.