AI systems that work inside your company.
The AI & Automation division of Awamer Al Shabaka, the Saudi company that has worked with government entities and private companies for 20 years.
Total conversations analyzed: 1639 · Last 24 hours
Reads only the groups management selectsThe client voices serious doubts about continuing with the company once the project ends, citing follow-up problems and delays.
After the website's success, the client wants to add a mobile app to their store and asks for a quote.
The client praised how quickly the team solved the issue, and thanked the engineer in charge by name.
The client asked to escalate, appealing to the project engineer by name, which signals they want the issue taken higher.
The client expressed strong anger and frustration over slow replies to their requests, and said the delays have set them back badly.
The client is asking to renew the maintenance contract for another year before it expires.
Awamer Al Shabaka clients
More than 3,500 clients have worked with Awamer Al Shabaka over the past 20 years
Our products
Systems running today
A sales agent on your company's official number. It talks with customers in their own dialect, by text or voice, sticks to approved prices, and books the meeting with your team.
75%of customers booked a meeting
Learn more →An agent that understands the order the way the customer writes it, and asks when something is unclear instead of getting it wrong. Then it quotes the price, sends the payment link and follows through to delivery.
70%less human intervention
Learn more →A system that takes the meeting summary as written, organizes it, does the math and produces a Word file in your company template, from the web or with a mention in the team chat.
+1000technical and financial proposals created through the system
Learn more →An Arabic platform that catches every missed call and identifies who is responsible for it, lets you listen in and join live, and turns calls into written text.
45 secondsto catch any missed call
Learn more →From posting the job to signing the offer: smart, fair CV screening, interview scheduling, and a reply to every applicant within 48 hours.
40%faster hiring
Learn more →
New lead from a Snapchat ad, ready for contact.
AA76793-31082026Awamer Al ShabakaMissed calls board · Sales departmentExcelPDFQuality system
31 Excel sheets became one system
An in-house system the Awamer Al Shabaka team works on every day. Type a mobile number and the customer's whole history appears, from Odoo, meetings and calls. Pick an employee and their activity for the month appears. And it updates itself every minute.
- 1RReem •••14122−262
- 2SSalem •••11131061
- 3NNoura •••1691−154
- 4FFaisal •••9101−347
- 5HHind •••1270041
Security
Certifications & data protection
We work in line with the Kingdom's Personal Data Protection Law. We sign a non-disclosure agreement before we see your operations, encrypt data in transit and at rest, and delete it completely when the contract ends, at your request.
How we work
How we build the system
Five stages. We don't start a stage until the one before it is complete.
- 01
Discovery
We start by understanding your current process before building anything: what eats up time, where errors happen, and which tasks repeat every day.
What you receiveSuccess criteria, written down in measurable numbers. - 02
Design
We map every process on paper before building, and define the data that passes from each step to the next.
What you receiveThe complete system blueprint, before building begins. - 03
Build & test
We build in a test environment separate from your live one, and test the system against three scenarios: the normal path, edge cases and expected failures.
What you receiveA documented explanation of every step, before handover. - 04
Launch & monitoring
We roll the system out in stages, with a rollback plan ready before every launch. And the system checks itself every 30 minutes.
What you receiveAn instant alert on any failure. - 05
Continuous improvement
A monthly review of performance indicators, and model updates whenever stronger, lower-cost versions are released.
What you receiveA monthly report on the number of operations and the cost of each one.
Frequently asked questions
Do we need an in-house technical team to run the system?
No. We hand over the system with full documentation and train your team to use it. After handover, most of our clients need only general oversight, with no daily technical maintenance.
Is our data used to train AI models?
No. We use services that don't retain what is sent to them, so neither your data nor your customers' conversations go into training any public model. Each client has a separate database that we never share with anyone else.
What if the AI makes a mistake?
Everything the system produces passes through a verification layer before it reaches your customers. If an error does occur, the system logs it and alerts your team immediately.
I don't know whether I need AI or simple automation. What should I do?
Get in touch. We'll point you to the simplest solution that does the job, and sometimes that's simple automation with no AI at all. We don't complicate the solution to sell a bigger service.
Does the system work with our current systems?
Yes. We connect it to the systems you already use, such as Odoo, Salesforce, HubSpot, Zoho and Google Workspace. If you have a legacy system that doesn't allow direct integration, we reach its data through a secure integration layer.
Does the system understand Arabic and the Saudi dialect?
Yes. We test everything we build in Arabic first: conversations in the Saudi dialect, documents in Arabic type, and right-to-left interfaces.
Free session · 45 minutes
Have tasks that repeat or take too long?
You'll leave the session with a clear estimate: whether automation is worth the investment, how much it will save, and in how many weeks.
Working hours: Sunday to Thursday, 10 AM to 6 PM, Riyadh time.