Sales · Leads
Sabbaq: no lead left waiting
Everyone who leaves their details on an ad, or messages the company on WhatsApp, reaches the sales team with a ticket number without waiting, and receives an official welcome message by name. It all happens on its own, leaving the team free to sell.
How it works
See it in action
- 01A lead arrives from an ad
From a lead form on TikTok, Snapchat or Meta, or straight from a WhatsApp message.
- 02It reaches the team
It's posted in the sales team's channel with name, mobile, source and requested service, and never posted twice.
- 03A record is opened
The lead is linked to a ticket number in the sales system, so no lead gets two records or gets lost between systems.
- 04A welcome message goes out
An official WhatsApp message with their name and request number, so they know their request has arrived.
- 05Human handoff
The rep takes the lead with one click and carries on. If a lead is delayed or the welcome can't be sent, the team is alerted immediately.
The challenge
A lead who waits for a reply goes cold, and goes to whoever calls first. And leads arrive from many ad platforms and from WhatsApp, so some get lost between spreadsheets, some get two records, and two reps call the same customer.
What sets it apart
Not a single lead lost
Every lead is linked to a ticket number, and the system keeps watch and escalates any delayed lead before it goes cold.
Every platform, one channel
Wherever a lead comes from, it reaches the team in the same place, so no one has to search in more than one spot.
No duplicates
Duplicate sign-ups are caught and sent for review, so two reps never call the same customer.
An alarm on any failure
If any part fails, the team gets an email showing where it failed and the step it stopped at.
Several brands, one system
Each brand has its own channel and a welcome message in its market's dialect, and one brand's data never mixes with another's.
Free session · 45 minutes
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